Cancellation and Refund Policy

At Rainbow Mountain Cusco, we understand that travel plans may change. Our cancellation policy is designed to be fair, transparent, and easy to understand — giving you confidence when booking your tour with us.

🌟 Flexible Cancellation (1 to 4 passengers)

If you need to cancel your tour, you are eligible for a full refund if the cancellation is made at least 48 hours before the scheduled tour start time (local time). This applies only to bookings of 1 to 4 passengers.

👥 Group Bookings (4 or more passengers)

For group reservations of 4 or more passengers, the following conditions apply:

• Full refund if the cancellation is made at least 30 days before the travel date.
• 50% refund if the cancellation is made at least 15 days before the travel date.
• No refund if the cancellation is made less than 15 days before the travel date.

Additionally, changes or modifications (such as date or passenger name) are only allowed up to 15 days before the travel date, subject to availability and possible additional fees.

⏰ Last-Minute Cancellations

Cancellations made less than 48 hours before the tour start time are not eligible for a refund. We recommend contacting us as soon as possible if your plans change unexpectedly.

🚫 Non-Refundable Tours

Some tours or rates may be marked as non-refundable at the time of booking. For these reservations, no refunds or changes will be issued once the booking is confirmed.

🔄 Changes and Rebooking

If you need to modify your reservation (for example, date or guest name), please contact us as soon as possible. Changes are subject to availability and may incur additional charges.

💳 Refund Processing

Approved refunds will be processed through PayPal within 3 to 5 business days after cancellation approval.

⚠️ No-Show Policy

If you do not show up for your scheduled tour without prior cancellation, your booking will be considered a NO SHOW and will not be refunded.

🌧️ Weather and Safety Conditions

In the rare event that a tour is canceled by us due to weather conditions, safety concerns, or other unforeseen circumstances, you will be offered a full refund or the option to reschedule your tour at no additional cost.

📌 Additional Notes

• Booking a tour implies acceptance of this cancellation and refund policy.
• If your booking includes third-party services (such as permits or entrance fees), their own cancellation policies may also apply.

If you have any questions about these policies, please contact our support team — we’ll be happy to help make your experience smooth and stress-free!